The planning is ours. The ease is yours.
Four steps from the first message to the journey home. Each one done carefully, and none of them rushed.
The four steps
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01
Request
It starts with a few lines from you.
Tell us who is travelling, roughly when, and what matters. A short form is enough. Anything else can wait for the conversation.
You- Who is coming, and roughly when
- What you hope to feel, see or avoid
We- A person reads it properly
- A reply within one working day
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02
Conversation
A call to understand what matters.
We talk about how you like to travel, the pace that suits you, and what you would rather not do. We ask the questions a form cannot.
You- How you like your days
- Anything we should plan around
We- The right journey and the right month
- Honest advice, including when not to go
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03
Design
The journey, built around you.
We choose every stay, guide, transfer and hour, and send you a proposal: the route, the stays, what is included and the terms for your journey. Your proposal arrives within a week of our call, free and with no obligation.
You- Read it, change it, ask anything
- Nothing is booked until you agree
We- Every detail planned before you arrive
- Partners briefed by name
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04
Travel
We look after every day.
You travel. We oversee each day with our partners on the ground, and stay close enough to change it with you if you need us to.
You- Notice more, decide less
- Tell us if anything changes
We- A named contact on the ground and at Truvela
- A quiet word with you afterwards
Some things are easier to say plainly.
Group tours
Every journey is private. Your own guide, your own car, at your own pace.
Shopping stops
No detours to places that pay for your visit.
Ticking off sights
We would rather you saw fewer things properly.
Stays we would not choose
If we would not sleep there, neither will you.
More than we can look after
We take on only as many journeys as we can oversee ourselves.
What people usually ask.
How far ahead should I plan?
Three to six months is ideal, and longer for the busiest weeks of the year. Shorter can work. Ask us.
Can a journey be changed?
Always. The routes on this site show the shape we would start from. Yours is built around you.
Do you book international flights?
No. Your flights to and from home are yours to book, and we help you choose them well: the best route, a sensible arrival time, and a connection with room to spare. Once they are booked, we plan every transfer around them. Flights within the journey, such as domestic hops and seaplanes, we arrange for you.
How is the journey priced?
Each journey is priced for you, once we know what you would like. Your proposal sets it out in full.
Does the proposal cost anything?
No. It is free, and nothing is booked until you agree.
How do payments and cancellations work?
They are set out in your proposal, because every journey is different. You agree to them before anything is booked.
Do I need travel insurance?
Yes. We ask every traveller to hold insurance that covers medical care and cancellation before the journey begins.
Can you plan around mobility, diet or health?
Yes. Tell us early and we choose stays, guides and the pace of each day around it.