Legal

Who we are

Registered name

Truvela Travel PVT LTD

Registered in

Sri Lanka

Company number

PV 00360609

Registered address

10 A Park Road, Wattala, Western Province, Sri Lanka

Email

hello@truvelatravel.com

In these pages, "Truvela", "we" and "us" mean Truvela Travel PVT LTD.

Using this website

This website describes the journeys we design and lets you ask us to plan one. Nothing on it is an offer to sell a journey. A journey is agreed only through a written proposal that you accept.

The routes, timings, seasons and descriptions on this site are a guide. They show the shape of a journey, not a fixed itinerary, and they can change.

We take care to keep travel information accurate, including entry rules and seasons, but these change, sometimes at short notice. Always check official government advice before you book and again before you travel. We link to it on each destination page.

The words, design and images on this site belong to Truvela or are used with permission. Please do not copy them without asking.

Your privacy

Truvela Travel PVT LTD is responsible for the personal details you give us.

What we collect

When you request a journey or a call, we collect what you give us: your name, email, phone number, country of residence, travel plans, the number of travellers, and anything you choose to tell us, such as an occasion, dietary needs or health and mobility information.

Why we use it

Only to reply to you, to plan and arrange your journey if you go ahead, and to look after you while you travel. We do not sell your details, and we do not send marketing unless you ask us to. We never make decisions about you by automated means alone.

Who we share it with

If you book, the partners who make your journey happen, such as hotels, guides and drivers, receive only what they need to look after you.

Sharing details outside Sri Lanka

Most of our journeys take place outside Sri Lanka, so some of your details travel with you. We send them to partners abroad only when this is needed to arrange the journey you asked for, or with your clear agreement.

Health and mobility details are shared only with your explicit consent. Before we share them, we tell you what will be shared, with whom, and why. Where the Data Protection Authority of Sri Lanka sets safeguards for sending personal data abroad, we follow them.

How long we keep it

If you travel with us, we keep your details for seven years after your journey ends, because tax and accounting law requires it. Enquiries that do not become journeys are deleted after twelve months.

Your rights

You can ask to see the details we hold about you, to correct or complete them, or to delete them. You can withdraw your consent, or ask us to stop using your details. You can also ask for a person to review any decision made about you by automated means alone.

Write to hello@truvelatravel.com. Asking is free. We reply in writing within one month. If we need longer, we tell you why before that month ends, and we never take more than three months in all. If we cannot agree to a request, we explain why, unless the law prevents us, and tell you how to appeal to the Data Protection Authority of Sri Lanka.

The law we follow

We are based in Sri Lanka and follow its Personal Data Protection Act, No. 9 of 2022, as amended by the Personal Data Protection (Amendment) Act, No. 22 of 2025. Parts of the Act come into force on different dates. We apply the standards on this page to everyone who contacts us, whether or not each part is yet in force.

If you live in the UK or the European Union, you may also have rights under the data protection law where you live, and the right to complain to your local data protection authority.

Cookies

This website does not use advertising or tracking cookies. Fonts and images load from our own site.

Booking conditions

Every journey is different, so its booking conditions are too. Payments, changes, cancellations and what is included are set out in full in the proposal we send you, and nothing is booked until you have read and accepted them.

We ask every traveller to hold travel insurance that covers medical care and cancellation from the day the journey is booked.

Questions

If anything here is unclear, write to us at hello@truvelatravel.com. A person will reply.